Trust Center

Welcome to the UpContent Trust Center

At UpContent, we help organizations discover, filter, optimize, and distribute high-quality, publicly available third-party content. Founded in 2017, our Content Curation System leverages a proprietary crawler, artificial intelligence (AI), and machine learning (ML) to recommend relevant articles that build credibility and stimulate action. We support customers globally across a diverse range of industries—including financial services, consulting, legal, healthcare, and engineering—where demonstrating expertise and approachability is vital to earning and retaining business.

Because we serve as a key partner in our customers' content and communication strategies, maintaining a secure, reliable, and transparent environment is our top priority. This Trust Center serves as a comprehensive, public resource outlining our security practices, compliance achievements, and operational policies.

Our Trust Posture & Commitments

We design our security and operational practices to protect our platform, our employees, and our customers' data. Key pillars of our trust program include:

• Independent Security Validation: UpContent has successfully obtained a SOC 2 Type 2 certification. This independent audit, conducted by Schneider Downs & Co., Inc., evaluates the suitability of the design and operating effectiveness of our controls to ensure our service commitments and system requirements are met.
• Data Protection & Retention: We respect the ownership of customer data. Customer data is retained as long as an account is active. Upon account closure, we work with customers to either delete their data or provide a data dump based on their preference. If a data dump is requested, we retain the data for a 90-day transition period before permanently removing the account and related data from our production systems.
• Secure Software Development: To ensure the stability and security of our platform, we maintain a formal Software Development Life Cycle (SDLC) Policy. This policy establishes structured procedures for tracking, testing, approving, and validating all system changes before they reach production.
• Operational Integrity & Acceptable Use: All UpContent employees, contractors, and third-party personnel are bound by our Acceptable Use Policy. This policy requires mandatory acknowledgment upon hire and outlines strict guidelines regarding password security, data access permissions, and the professional, lawful use of company IT resources.

How to Use This Trust Center

This portal is organized to give you direct access to the documentation and evidence supporting our security posture. We invite you to explore the dedicated sections of this site to review our specific policies, compliance reports, and technical controls in greater detail.

For security-related inquiries or to report an issue, please contact our security team at legal@upcontent.com.